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Marble Surface

spa policies

Spa Etiquette

Arrival Time 

We ask that you arrive 5-10 minutes prior to your services.


Cell Phone

Please help us maintain a tranquil environment by turning off your cell phone.


Treatment Attire 

 We will ask that you change in the treatment room prior to your service. Professional draping techniques for your comfort and privacy will be used at all times.


Late Arrivals 

In consideration of our next guest, should you arrive late, we will need to complete your service at the originally scheduled time.


Guest Cancellation 

We require a credit card at the time of booking your reservation. There is a 24 -hour cancellation policy on all appointments.


Skin Tones Beauty Cancellation 

Skin Tones Beauty is abiding by ON’s latest COVID-19 health protocols and as such, we may have to re-book you should another guest or staff member experience symptoms. Any cancellation will be with your safety in mind.



Gratuities are not included in the service prices but can be added at the time of payment.


Health Concerns 

To enjoy a safe and nurturing spa experience, please advise us of any medical conditions or allergies prior to your service. Upon your booking an appointment and upon arrival, we will ask you to complete a questionnaire which asks you a few questions relative to COVID-19 protocols. Please read our Spa Health Safety for more detailed information.

Skin Tones Beauty is not responsible for lost or stolen items

All treatment times are approximate. Please note appointment times include time for consultation.


No refunds on product purchases.

Exchange or store credit only within 7days of purchase. 

Gift Cards can not be replaced if lost or stolen.  

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